CUSTOMER CARE

FAQ

Most frequent questions and answers
Secure payment via PayPal. You can pay with your credit card if you don’t have a PayPal account. (transaction and card processing via PayPal)
Orders are shipped within 24h to 3 days (depending on the products and holiday periods) following their confirmation. Orders placed on Fridays after 12pm or during the weekend will be processed the following Monday. Note: be aware of an extra 48h delay with personalized products.

All orders are shipped via standard shipping service.
Usually, the preparation and shipping of your order take 1 to 3 working days, while delivery timing by the courier may change depending on the destination.

NOTE: The exact amount for your order will be calculated at the checkout.

CROATIA
FREE Shipping: for all orders with a value over 50€
Shipping cost: 5€ for all orders with a value below 50€
Delivery time: from 1 to 3 working days

EU 1
(Austria, Belgium, Denmark, Germany, Netherlands, Slovenia and United Kingdom)
FREE Shipping: for all orders with a value over 120€
Shipping cost: 12€ for all orders with a value below 120€
Delivery time: from 3 to 7 working days

EU 2
(Spain, Slovakia, Romania, Portugal, Poland, Luxembourg, Italy, Hungary, France, Finland, Czech Republic and Sweden)
FREE Shipping: for all orders with a value over 160€
Shipping cost: 16€ for all orders with a value below 160€
Delivery time: from 5 to 10 working days

EU 3
(Cyprus, Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania and Malta)
FREE Shipping: for all orders with a value over 260€
Shipping cost: 26€ for all orders with a value below 260€
Delivery time: from 5 to 10 working days

EUROPA 1
(Iceland and Switzerland)
FREE Shipping: for all orders with a value over 180€
Shipping cost: 18€ for all orders with a value below 180€
Delivery time: from 5 to 10 working days

EUROPA 2
(Armenia, Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Isle of Man, Vatican, Greenland, Liechtenstein, Ukraine, Turkey, Serbia, San Marino, Russia, Norway, North Macedonia, Montenegro, Monaco and Moldova)
FREE Shipping: for all orders with a value over 260€
Shipping cost: 26€ for all orders with a value below 260€
Delivery time: from 5 to 10 working days

REST OF THE WORLD
FREE Shipping: for all orders with a value over 400€
Shipping cost: 40€ for all orders with a value below 400€
Delivery time: from 10 to 20 working days

NOTE:
Delivery times vary depending on destination, customs procedures in force, etc..

We will do everything possible to ensure that your order is delivered quickly.

Please expect longer delivery times in peak seasons (like Christmas, Black Friday,…).

All orders are shipped from our headquarters in the heart of Europe, Croatia. Please note that for all orders made from countries outside the EU, shipments may be subject to import fees and taxes that are due on arrival and are not covered by the shipping costs charged in our web store. It’s impossible for us to determine customs charges as they vary from country to country and state to state. If you need any detailed information about these charges, please contact your local customs office. Tell them you’ll be receiving a shipment from Croatia, Europe in the amount of your purchase value. They’ll be able to calculate the exact fees.

Customs duties, taxes and various dues or impositions payable on importing goods are the client’s responsibility on reception of the parcel. The total of these taxes depends on the regulations in force in each destination country. We cannot inform the client of their exact amount. It is up to the client, therefore, to obtain the necessary information from the local authorities.

The consignee of an international shipment may be subject to import taxes, customs duties and fees, which are applied once a shipment reaches the consignee’s country. Additional customs clearance costs must be met by the consignee; CHECHE.design has no control over these charges, nor can CHECHE.design predict what they might be.

Returns are accepted within 14 days upon reception of your order.

* Personalized products are finale sale and cannot be returned. If your personalize product is defective upon reception, please contact us directly at email address [email protected] .

Return conditions

The product must be unused and in its original packaging.
Include the return form, with the package.

Shipping and handling costs (to the CHECHE.design center) are the client’s responsibility. CHECHE.design is not responsible for lost packages, we recommend using a shipping method with tracking and signature.

International client

Returns are accepted for foreign customers, please reffer to the listed conditions overhead.

Refund
Once the package is received, the product will be inspected and validated for the return eligibility. When the return is confirmed, the refund will be facilitated within 14 days, on the original form of payment. If you have any questions regarding your refund, please contact us with your order number.